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Frequently Asked Questions
Everything you need to know, made simple.
Got questions? You’re in the right place. Clear answers, quick reads, and no unnecessary complexity.
How do I get a Sierratel SIM card?
New SIM cards will be available from 1st June 2026 at the Youyi Building shop, through POS agents nationwide, and local business resellers. Digital onboarding is also available via website, mobile app, or USSD (*400#).
Can I reactivate my old Sierratel number?
No. Old Sierratel numbers will not be reactivated. New SIM cards must be obtained at our POS.
How do I activate my new Sierratel 4G SIM?
Insert the SIM into a 4G-compatible device. A configuration SMS will guide activation. No store visit required.
Does Sierratel support eSIM?
Yes. eSIM is supported for compatible smartphones, allowing digital activation without a physical SIM.
What do I get when I first activate my SIM?
Welcome Profile includes: 10 mins calls, 100 SMS, 300 MB data, up to 100% bonus. Smartphone users are eligible to get Free 1 GB (T&Cs apply).
What types of plans does Sierratel offer?
What are the standard call and SMS rates?
Voice calls: NLe 1.70 per minute (on-net and off-net). On-net SMS: NLe 0.05. Off-net SMS: NLe 0.14.
Do you have a MiFi or portable Wi-Fi device?
Voice calls: NLe 1.70 per minute (on-net and off-net). On-net SMS: NLe 0.05. Off-net SMS: NLe 0.14.
How do I access my bundles?
Via USSD and later on through the Sierratel mobile app.
How do I check my balance or account details?
Via USSD and later on through the Sierratel mobile app.
How do I top up my Sierratel account?
Through POS agents, local business resellers, the mobile app. Bonuses apply during promotions.
What speeds can I expect?
Standard bundles deliver typical 4G speeds. Unlimited plans range from 1–5 Mbps. Night bundles offer 3–5 GB between 1 AM – 6 AM.
How do I contact Sierratel customer support?
Standard bundles deliver typical 4G speeds. Unlimited plans range from 1–5 Mbps. Night bundles offer 3–5 GB between 1 AM – 6 AM.
Where are your physical shops?
Soft launch at Youyi Building, Freetown. Phase 2 includes an operations centre and 8 shops nationwide.
What does *400# do?
Main Menu — balance, account, all services.
What does *410# do?
Access Data Bundles.
What does *420# do?
Access Unlimited Plans.
What does *430# do?
Access Social Bundles.
What does *450# do?
Access Combo Bundles.
What does *460# do?
Access Roaming Bundles.
